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Bilingual Parts & Technical Support Representative

Main Accountabilities and Essential Functions

  • Provides technical and service support for Zuidberg, Einbock and Homburg products, including investigating concerns/ effectively identifying resolutions and assisting in training for dealer service techs, both at dealer locations and at company training locations;
  • Assist, process and prepare all Zuidberg, Einbock and Homburg parts orders for dealer/customer network nation wide in a timely manner according to company customer support standards
  • Adheres to established company values, practices, policies and procedures at all times. Follows and supports compliance with all applicable safety rules, laws, regulations and standards.
  • Demonstrates regular and punctual attendance at the assigned work location.
  • Willing to travel within Canada when required

Additional Functions

  • Support of Service personnel with equipment setup shipping as well as other support activities.
  • Participates in internal training programs, as required.
  • Participates in technical training efforts held in Europe, as required.
  • Other tasks as assigned or required by management.

Educational/Training Requirements

  • Grade 12 or equivalent. Additional technical training or experience an asset

Experience Requirements

  • Entry Level, 0-3 years’ progressive technical experience; 3+ years’ experience, preferred.
  • Agriculture equipment background with experience in operation, maintenance, and repair or Agricultural Equipment preferred.
  • Ability to analyze agricultural equipment performance issues and quickly identify resolutions.
  • Excellent technical communication skills in both written and oral form with excellent interpersonal skills.
  • Proficient computer use in MS Windows and main frame computer systems, including but not limited to Outlook, Microsoft Office and a willingness to learn other programs as required.
  • Bilingual in English and French is a requirement
  • Must be able to meet deadlines and handle a high-volume workload in a fast-paced environment with strong attention to detail.

Job Type: Full-time

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